General information
General information
Unique Soul Art products are made from the water-based material Jesmonite.
UNIQUE LIKE YOU -
Each piece is unique, just like you are!
My unique pieces are produced according to this motto.
So you can be sure that your piece of jewelery will never exist a second time and that you will hold something very special in your hands!
What is jesmonite?
Jesmonite is an environmentally friendly material, completely harmless to health and is becoming increasingly popular.
It is a water based, solvent free & eco friendly material.
2 components are mixed with each other in a certain ratio, causing them to react and thereby harden.
The products are similar to concrete, but are lighter and the structure is finer.
The finished products are sealed with food safe wax.
Because each product is hand poured, lint, dust and air bubbles can be trapped. These small "imperfections" are part of the manual work and cannot always be avoided .
Do you have questions about your order?
Are you interested in a custom-made product or do you have a general request?
Then don't hesitate to contact me without obligation via the contact form, by email to hello@uniquesoul.art or by direct Instagram message @unique.soul.art .
Unfortunately, I cannot take back goods that I have produced individually for you according to your wishes, and I cannot refund you any payment.
If you have a problem with your order, please send me an email with your request (& pictures) to: hello@uniquesoul.art .
production and delivery times
The production and delivery time depends on the respective order situation and order size.
The delivery time is currently 10-14 working days on average.
The average delivery time is just a guide. In most cases, the products can be shipped a few days before the delivery time expires .
Because I make every product by hand and with great attention to detail according to your wishes, the production takes some time.
With manual work, mishaps and mistakes can occur that delay the shipping process. Nevertheless, I try as much as possible not to keep you waiting too long.
For smaller orders, the delivery time is often shorter than stated. However, I recommend that you place your order in good time, as I cannot guarantee a delivery date.
Payment Methods
The following payment options are offered:
- PayPal
- Credit card
- Apple Pay
- Google Pay
- Klarna pay immediately
PAY PAL:
After submitting your order, you will be forwarded directly to Paypal and can make the payment there.
CREDIT CARD:
Your credit card details will be requested directly at checkout.
PAY KLARNA IMMEDIATELY:
After submitting your order, you will be forwarded directly to SOFORT and can make the payment there.
The order will be shipped after successful receipt of payment and subsequent production.
Below is more information about payments via Apple Pay:
You can pay with Apple Pay during the checkout process. To do this, you must confirm the payment via the "Apple Pay" service on a supported Apple device, following verification steps. Apple Pay uses the payment details you have stored in the Apple Wallet app for the transaction. For more information, see https://support.apple.com/en-us/HT201469
Below is more information about payments via Google Pay:
You can pay with Google Pay during the ordering process. To do this, you must confirm the payment using the "Google Pay" mobile app on a supported device, following verification steps. Google Pay uses the payment data you have stored in the app for the transaction. You can find more information at https://support.google.com/pay/merchants/answer/6345242?hl=de
All prices are gross prices and include the statutory VAT.